Use this text to answer questions in as much detail as possible for your customers.

Please understand that last-minute cancellations are extremely hard to fill and result in a considerable monetary loss for the salon. For this reason, no cancellations or changes to the appointment date and time are allowed within 48h of the appointment. If you do not attend your appointment, your deposit will not be refunded. If you call to reschedule your appointment within the 48h timeframe, your deposit is not transferable and you will be asked to pay a new deposit for the rescheduled appointment. If you have not paid a deposit, a cancellation fee of 50% of your servicer cost will be charged. This fee must be paid prior to booking a future service.

New clients must book a colour consultation prior to a colour service. A consultation and colour service cannot be performed on the same day. After your consultation is complete your stylist will book your colour service according to what was discussed and agreed upon by both your and your stylist. Consultations cost $50 which is redeemable towards your colour service. If after the consultation, you decide not to proceed with a colour service the $50 may be redeemed on products.

If you are running late for your appointment, please give us a call. Should you arrive more than 15 minutes late for your appointment, Alchemy Salon reserves the right to either shorten the allotted time for your appointment or not provide the services at all and consider you a no-show. Your deposit will not be refunded.

There may come a time where your stylist may politely suggest an alternative colour, cut or styling choice if we believe the desired look is unachievable or if we think it will damage or upset the condition of your hair. We base this off your things such as colour history and current hair condition, hair types and textures. There are also a number of factors that may influence the results of your service that are out of our control- such as environmental and lifestyle aspects. The best way to have optimum results is to be completely honest with your stylist about your Hair colour history, product choices and lifestyle factors, so they can tailor the service to your hair. Trust that we are giving advice with your best interest at heart.

Your choice of home hair care can have a major impact on your colour results, so to minimise this being a potential issue we can only guarantee your colour if you are using products recommended and approved by Alchemy.

Hairdressers are only human and every now and then some things just don’t go according to plan, and there may be miscommunications between stylists and clients. Albeit rare, we understand that you may wish to have your style/cut /colour slightly changed. Please contact your stylist within 7 days to make an arrangement. - please note, if you wait more than 7 days to let your stylist know, this will not be a complimentary service.

A Green Fee of $3 will be charged for each visit. As a member of Sustainable Salons, the green fee will go towards the responsible recycling and disposal of salon waste.

Your privacy is important to us. It is Alchemy Salon's policy to respect your privacy regarding any information we may collect from you across our website, https://alchemysalon.co, and other sites we own and operate. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our Terms & Conditions and practices around privacy and personal information. If you have any questions about our various policies and how we handle user data and personal information, feel free to contact us.